I stand behind my software. And I believe that the best support you can get, is from the actual developer. So when you send a trouble ticket, or ask me a question, you get the right answer, from the horse’s mouth, so to speak.

Please remember I can’t read your mind, and I didn’t see it happen. Detail the steps to recreate the error if at all possible. The more info you give me, the faster I can fix the problem.